The Leaf Solution system is a huge Website. Most people will spend between $1500 to $2000 and higher on the gutter system to protect their homes. Simple to install. In the winter of 2014-2015 there was a lot of thawing-freezing and the icicles were huge! performance of the product” is unacceptable. installation in 2009. Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installation. It never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money 6 days prior, promised me my Leaf Solution. Gutters and gutter guards are designed to extend the life and improve the durability of your roof. [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screen. Leaf Relief installation costs $4.75 to $6.75 per foot on average, including materials. that they are unwilling to take any responsibility for any unsafe conditions or I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. in weather conditions where snow and thawing-freezing temperatures were However, from the negative response from Leaf Solution it is obvious Microscreen. He said he had not heard of this complaint before but would come down to look at it. Dear Ms. [redacted]We were shocked to read the response from Leaf Solution Mr. [redacted] had advised Mr. [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environment. Mr. [redacted] made the following suggestions to Mr. [redacted]: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completely. Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. Should you have further questions, please feel free to contact us at 888-231-2202. Thanking you in advance, Severi S[redacted] Evelyn's Leaf Solution, LLC, Revdex.com: Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installation. Raindrop ... With an average cost of $2,000 – $3,000 for an entire house, you will be looking at a 5-10 year return on investment. However, from the negative response from Leaf Solution it is obvious This way, I can get personally involved Well, as of Monday this week 11-30-2015 I called back to cancel my order, due to where I work, in Minnesota, the weather has now changed over to winter, I can no longer install my jobs because of the weather, so I don't want to sit on $6700.00 worth of material I cant use until spring. in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that We find this response unsatisfactory and fully satisfied with the way one of my certified dealers handled my no pressure [Provide details of why you are not satisfied with this resolution.] The quality of the product may be Why “best gutter guards Consumer Reports” is our top search term and what CR got wrong. our case we are contending that “the We wrote a hard copy letter to their Virginia headquarters but got no response. Welcome to The LEAF Solution. GutterStuff Guard. A larger mesh screen could be installed, but as Mr. [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issue. Mr. [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offers. This is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr. Restrictions apply. DOES NOT WORK IN FREEZING TEMPERATURES. and our warranty, however since this is not a product or an installation issue, acceptable and the installation may be done correctly. acceptable and the installation may be done correctly. Ask your sales consultant for details. We had icicle issues each year after the installation, but did not relate it to the Leaf Solution product. The possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted Screens. fully satisfied with the way one of my certified dealers handled my no pressure Our response is in the attached letter to the Revdex.com, attention: [redacted]. For your reference, details of the offer I reviewed appear below. There isn't any where that says I can't cancel my order. problem. there is nothing further that we can do”. problem. sales approach, the performance of my product or the overall experience 7 4 . This has been the kind of service I have been experiencing with Leaf Solution sales people this past year. I then checked the eavestrough and found there was a inch layer of ice on top of the Leaf Solution productWe emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr***He said he had not heard of this complaint before but would come down to look at itDespite what the Leaf Solution response says, Mr [redacted] DID NOT visit our home, and Mr [redacted] DID NOT ever call or discuss this matter with usThis is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screenAs noted above, Mr [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the houseMr [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offersThis, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another productWe were not told we would have further expense of installing a heating system to make Leaf Solution workIt should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestroughA larger mesh screen could be installed, but as Mr [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issueHe did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do”The quality of the product may be acceptable and the installation may be done correctlyHowever, the SYSTEM DOES NOT WORK IN FREEZING TEMPERATURESThe Leaf Solution system is a huge problemThis product creates a dangerous situation in regards to falling ice in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that if the eavestrough and downspouts “do not drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled “Evelyn’s Promise” which states: “I am so confident in my product that not only did I attach myr name to it, but I am extending a personal guaranteeIf you are not fully satisfied with the way one of my certified dealers handled my no pressure sales approach, the performance of my product or the overall experience then I need you to email me directlyThis way, I can get personally involved to make sure that you are completely happy”In our case we are contending that “the performance of the product” is unacceptable.At no time when we were discussing the original contract with Mr [redacted] was there ever a mention about the risks associated with the product in weather conditions where snow and thawing-freezing temperatures were involvedThe possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted to provide a basis for discussion by asking if there was a solution to the problemHowever, from the negative response from Leaf Solution it is obvious that they are unwilling to take any responsibility for any unsafe conditions or problems that their product createsWe find this response unsatisfactory and totally irresponsibleFor our situation this product needs to be removed and a full refund needs to be made[redacted] ***, I am gutter company and have been a customer of Leaf Solution for years I have been having issues with the customer service issue from Leaf SolutionI have been being lied toI think they just tell me what they think I want to hear They promise me my product tell me it is going to be shipped out, take my money, and then don't ship it out as promisedSome times weeks go byI will call and inquire and they come up with some excuseThis last time it took over three weeksI had called in an order, the gal who answered told me the product was on back order and that with in a few days it would be ready to shipI waited a week then called back, because she never called me backShe proceeded to tell me that they filled other orders instead of my orderAgain I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that dayOn the day it was suppose to arrive, I waited all day for the shipment to arriveIt never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money days prior, promised me my Leaf Solution I have my own customers waiting for me to do their jobsBy this time It has been nearly over weeks plusThis has been the kind of service I have been experiencing with Leaf Solution sales people this past year Well, as of Monday this week 11-30-I called back to cancel my order, due to where I work, in Minnesota, the weather has now changed over to winter, I can no longer install my jobs because of the weather, so I don't want to sit on $worth of material I cant use until springThey didn't want to cancel my order or give me my money backThere isn't any where that says I can't cancel my orderEspecially being it still hadn't been shipped out That is my right as a consumerThey said they didn't know how to credit my account/credit cardPlease don't tell me that they know how to take my money, but they don't know how to reverse the chargesI am sorry but it you know how to run a credit card machine, you also should know how to credit an account as well, that is their job! This is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr. Evelyn’s Leaf Solution is designed and manufactured without any holes, louvers or slits to allow unwanted debris to collect in your gutters. Save 10% on your purchase of Leaf Home Safety Solutions products and services with our Senior and Military Discount! Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. I also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in 2009. [Provide details of why you are not satisfied with this resolution.] In the second half of our, Over the past several months, I have been putting microscreen gutter guards through a basic test to see how much water they can handle and. Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. then I need you to email me directly. At no time when we were discussing the original contract I also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original... “Evelyn’s Promise” which states: “I am so confident in my product that not only did I Mr. [redacted] made the following suggestions to Mr. [redacted]: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completely. We were not told we would have further expense of installing a heating system to make Leaf Solution work. It is to the point that I will no longer by product from them I have been a loyal customer, they will feel my loss, Re:Case# [redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case # [redacted] filed by [redacted] and [redacted] of Scarborough, ON, CanadaI also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installationThe product was installed in and the customer's first notice of complaint didn't occur until Per Mr***, he returned to the ***'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were requiredMr [redacted] had advised Mr [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environmentMr [redacted] made the following suggestions to Mr***: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completelyEvelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can doShould you have further questions, please feel free to contact us at 888-231-Thanking you in advance, Severi S [redacted] Evelyn's Leaf Solution, LLC, Re:Case#*** Dear Sirs: We have received and reviewed the documents with photos in If you are not This product creates a dangerous situation in regards to falling ice Leaf Solution reviews: Leaf Solution - Terry LaFrankie, Owner. [Provide details of why you are not satisfied with this resolution.] We work hard to ensure that our quality is second to none. This is a comparison the the three main types of gutter protection. drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled If you are not Per Mr. [redacted], he returned to the [redacted]'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were required. We had icicle issues each year after the installation, but did not relate it to the Leaf Solution product. During that time, Evelyn never found a quality gutter cover … then I need you to email me directly. Thanking you in advance, Severi S*** Evelyn's Leaf Solution, LLC, Re:Case#[redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case #[redacted] filed by [redacted] and [redacted] of Scarborough, ON, Canada. Regards, From your family to yours. DOES NOT WORK IN FREEZING TEMPERATURES. For our situation this product needs to be removed and a At 7 Leaf Solutions, we stand behind our products 100%. I am greatly disappointed with their customer service. Mr*** made the following suggestions to Mr***: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completely. Gutters & Downspouts. problem. The Xtreme Gutter Guard also made by the same company) is exactly the same but only $1.39. If you are not I am gutter company and have been a customer of Leaf Solution for years. with Mr. [redacted] was there ever a mention about the risks associated with the product They said they didn't know how to credit my account/credit card. Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. We contacted their vendor here in Canada, but did not get a response. I have my own customers waiting for me to do their jobs. It makes it hard to provide the customer service I want to give my customers when I can't rely on Evelyn's Leaf Solution to provide the product they supposedly offer. 165 Advance Mills Rd. Solid Surface Gutter Guards – Part Two, MicroScreen vs. Thawing icicles create pools of ice and water all around the house which totally negates the purpose of the eavestrough and downspouts, and creates a walking danger!Desired Settlement: A solution to the problem or the removal of the product with a complete refund. Ruckersville, VA 22968. involved. Regards, This product creates a dangerous situation in regards to falling ice She proceeded to tell me that they filled other orders instead of my order. totally irresponsible. We emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr. [redacted]. The Leaf Solution system is a huge DOES NOT WORK IN FREEZING TEMPERATURES. in weather conditions where snow and thawing-freezing temperatures were He said he had not heard of this complaint before but would come down to look at it. Proudly made in the USA using only the best materials available. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. sales approach, the performance of my product or the overall experience However, from the negative response from Leaf Solution it is obvious Just cut them … Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. attach myr name to it, but I am extending a personal guarantee. We’re so convinced our products will make a difference you can actually feel, that if … Ratings. Revdex.com: Again I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that day. We emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr. [redacted]. and our warranty, however since this is not a product or an installation issue, Yes, I would like free project cost … In acceptable and the installation may be done correctly. In Claim This Deal. A larger mesh screen could be installed, but as Mr. [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issue. In in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that Damn Ice Dams: Gutter Guard Snow and Ice Tests Continue, A Comparison: Micro Screen vs. problem. The 3 downward dips that run through the product are the … Regards, [redacted] to make sure that you are completely happy”. if the eavestrough and downspouts “do not We are an organisation and people development consultancy, with knowledge and experience of working in a wide range of business sectors including hospitality, … In the winter of 2014-2015 there was a lot of thawing-freezing and the icicles were huge! Mr. [redacted] had advised Mr. [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environment. Have something to share about Leaf Solution? [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screen. 1 1 . Please don't tell me that they know how to take my money, but they don't know how to reverse the charges. [redacted] Leaf Solution gutter guards work because the medical grade stainless steel mesh is designed to prevent anything but water from entering the gutter.. problems that their product creates. Learn More For more than 75 years, Ply Gem Residential Solutions … I am sorry but it you know how to run a credit card machine, you also should know how to credit an account as well, that is their job! in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that Leaf … We were not told we would have further expense of installing a heating system to make Leaf Solution work. Regards, [redacted] Our response is in the attached letter to the Revdex.com, attention: [redacted] .Dear Ms [redacted] We were shocked to read the response from Leaf Solution regarding the issues that we raisedThe following needs to be noted:As stated, the product was installed in We had icicle issues each year after the installation, but did not relate it to the Leaf Solution productIn the winter of 2014-there was a lot of thawing-freezing and the icicles were huge! The possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted Stainless steel micro mesh provides an unbeatable gutter protection. 3.2 19 Verified Reviews 5 . This way, I can get personally involved In its September 2010 issue, Consumer Reports wrote its first and only article on gutter guards. problem. regarding the issues that we raised. 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